What’s New in ShopZero: Product Requests, AI Extract, COD Area Limits, Branded SMS & Ads

ShopZero keeps shipping the tools Bangladesh merchants actually ask for after they leave Messenger-only selling: listening to customers, listing products faster, controlling COD risk by area, sending SMS that carries your brand, and running Meta ads without juggling five tabs. Here is a practical tour of the newest capabilities—and how they fit together in one dashboard.

Product suggestion / request form

Shoppers often know what they want before you stock it: a size, a colourway, or a product they saw on social. The product request flow lets customers submit suggestions from the storefront (when enabled on your plan). Requests land in merchant admin so your team can review, follow up, and decide what to list next—without losing ideas in chat threads.

• Turn the form on under Integrations → Product Request.
• Customers can submit and track requests from their account when signed in.
• Your team works a clear inbox of new / reviewed / closed requests instead of scrolling Messenger history.

That closes a gap between “demand signal” and “catalog decision”—especially useful for fashion, gadgets, and pre-order heavy categories.

AI extract (and social-ready posts)

Listing from a supplier photo or marketplace screenshot should not take half an hour. With a vision-capable AI profile, merchants can extract from image: drag in a photo, review a draft name, description, SKU, category, and price, then apply it to the product form. If a foreign currency is visible, the model is prompted to convert approximately into your store currency (often BDT).

On the product details page, Create social post drafts a caption with hashtags and your live product URL, using an existing photo, a custom image URL, or a newly generated image. Pair that with the AI workflow guide and BYOK AI features for the full picture.

Geo-aware COD: limit cash on delivery by area

Cash on delivery remains essential in Bangladesh—and a major fraud / failed-delivery cost when every district is allowed. ShopZero supports COD area limits: configure which divisions or districts may use COD at checkout. Shoppers outside those areas are guided to pay online or pick an allowed location, with a clear message instead of a silent decline after the order is placed.

Use it to open COD where your courier performance is strong, tighten it where returns spike, and keep prepaid checkout available everywhere you still want to sell.

Branded delivery updates with masked SMS

Order and delivery SMS should look like they come from your store—not a generic gateway string customers ignore. ShopZero’s Bangladesh SMS providers (including masked / bulk options such as Alpha SMS, plus sender ID support on common local gateways) let you send transactional messages with a configured sender ID so alerts feel on-brand.

Stronger branding on the phone reduces “is this spam?” hesitation and reinforces trust between checkout and doorstep—especially when you already invest in theme, logo, and storefront tone.

Enhanced ad management from ShopZero

Eligible plans can connect Meta once and manage more of the advertising loop inside ShopZero: catalog sync, Promote on Facebook from a product, traffic campaigns with audience / budget / schedule, and campaign insights pulled from Meta. Ad spend and final billing stay with Meta; ShopZero removes the copy-paste between product admin and Ads Manager for everyday traffic ads.

Details live in the Facebook Ads release post and Meta catalog, ads & Pixel, plus the Meta product page.

How these features work together

1. Customers request products → you decide what to stock.
2. AI extract turns supplier photos into draft listings; social post shares the storefront link.
3. COD area rules reduce bad parcels while prepaid stays open.
4. Branded SMS keeps buyers informed under your identity.
5. Meta tools promote winners without rebuilding creatives from scratch.

That is the ShopZero thesis: Bangladesh operations (payments, couriers, COD, SMS) plus modern merchandising and growth tools in one merchant admin—not a pile of disconnected apps.

Try the latest on your store

Existing merchants can enable product requests, tune COD areas, connect SMS sender IDs, and review Meta plan eligibility from settings and Growth. New merchants can get started with ShopZero and scan the full features section on the homepage—including new cards for product requests and COD area controls.